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Adult Social Care changed its operating model in 2024 with the following four objectives:
Objective
Outcome
Improved customer experience
Clear access criteria for teams
Accessing the most suitable MDT
Improved customer journey
Clear pathways when travelling through system
Reduction in internal 'hand offs'
Entering the system at the appropriate place
Improved staff experience
Clear remit of work
Clear social work practice model
Improved social work standards
Ensure operating model supports integration with health
Recognition towards areas of expertise and specialism
We have commissioned an independent evaluation of the operating model, and encourage all staff to complete this questionnaire to share their experiences, observations and suggestions.
Please be reassured this is an anonymous survey which means we only receive your feedback, not your name.
Adult Social Care changed its operating model in 2024 with the following four objectives:
Objective
Outcome
Improved customer experience
Clear access criteria for teams
Accessing the most suitable MDT
Improved customer journey
Clear pathways when travelling through system
Reduction in internal 'hand offs'
Entering the system at the appropriate place
Improved staff experience
Clear remit of work
Clear social work practice model
Improved social work standards
Ensure operating model supports integration with health
Recognition towards areas of expertise and specialism
We have commissioned an independent evaluation of the operating model, and encourage all staff to complete this questionnaire to share their experiences, observations and suggestions.
Please be reassured this is an anonymous survey which means we only receive your feedback, not your name.
