Digital Strategy 2025 - 2029

Bridgend County Borough Council’s Digital Strategy outlines how we aim to use technology to develop digital solutions that recognises and aligns with the ambition of both the Welsh Government’s Digital Strategy for Wales and their Digital and Data Strategy for Health and Social Care; improving public services, building digital platforms, developing the economy and reducing inequalities, transforming digital skills and partnerships and using digital, data and technology to improve the lives of people in Wales.

Bridgend County Borough Council’s Digital Strategy outlines how we aim to use technology to develop digital solutions that recognises and aligns with the ambition of both the Welsh Government’s Digital Strategy for Wales and their Digital and Data Strategy for Health and Social Care; improving public services, building digital platforms, developing the economy and reducing inequalities, transforming digital skills and partnerships and using digital, data and technology to improve the lives of people in Wales.

  • Introduction

    Bridgend County Borough Council’s Digital Strategy outlines how we aim to use technology to develop digital solutions that recognises and aligns with the ambition of both the Welsh Government’s Digital Strategy for Wales and their Digital and Data Strategy for Health and Social Care; improving public services, building digital platforms, developing the economy and reducing inequalities, transforming digital skills and partnerships and using digital, data and technology to improve the lives of people in Wales.

    Since 2020, Bridgend County Borough Council has implemented a series of digital initiatives under its digital strategy to improve services and enhance efficiency.

    Key achievements include:

    • The implementation of new systems to support homeless and housing register applications, electronic scheduling for Homecare workers, management information system for schools and introducing an improved case management system for our Legal team.  
    • The introduction of new ways of working to streamline and improve the way we manage our financial assessment applications, various Registrar services, and a new corporate Contact Us form to improve the way residents are able to access key council services.
    • Improving citizen engagement by launching new digital self-service, communication and engagement platforms to allow customers to access council services online, as well as improving how we communicate and engage with citizens.
    • Upgrading infrastructure in relation to CCTV, installation of public Wi-Fi across the four town centres, and adopting hybrid meeting technology for council operations.
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Page last updated: 02 Jun 2025, 12:09 PM