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Digital Strategy 2025 - 2029

Introduction

Bridgend County Borough Council’s Digital Strategy outlines how we aim to use technology to develop digital solutions that recognises and aligns with the ambition of both the Welsh Government’s Digital Strategy for Wales and their Digital and Data Strategy for Health and Social Care; improving public services, building digital platforms, developing the economy and reducing inequalities, transforming digital skills and partnerships and using digital, data and technology to improve the lives of people in Wales.

Since 2020, Bridgend County Borough Council has implemented a series of digital initiatives under its digital strategy to improve services and enhance efficiency.

Key achievements include:

  • The implementation of new systems to support homeless and housing register applications, electronic scheduling for Homecare workers, management information system for schools and introducing an improved case management system for our Legal team.  
  • The introduction of new ways of working to streamline and improve the way we manage our financial assessment applications, various Registrar services, and a new corporate Contact Us form to improve the way residents are able to access key council services.
  • Improving citizen engagement by launching new digital self-service, communication and engagement platforms to allow customers to access council services online, as well as improving how we communicate and engage with citizens.
  • Upgrading infrastructure in relation to CCTV, installation of public Wi-Fi across the four town centres, and adopting hybrid meeting technology for council operations.

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GDPR Notice 

All information received is stored using secure servers and in accordance with the Data Protection Act (1998). When gathering data it is our policy to take all necessary steps to ensure personal information is processed lawfully. Your personal information will never be shared externally.

The council will take all reasonable precautions to ensure confidentiality and to comply with data protection legislation.  Your information will be retained in accordance with the Council’s Data Retention Policy.

You have a number of rights under data protection legislation. You may also withdraw your consent and ask us to delete your personal information at any time by contacting us. Further information about this is available on our website or you may contact the Data Protection Officer.

If you are dissatisfied with the manner in which we process your personal data then you have the option to make a complaint to the Data Protection Officer and the Information Commissioner’s Office.